Often included as a credit card perk, credit card concierges can provide a variety of helpful services to eligible cardmembers.
When the need arises, a cardmember may contact their credit card's concierge service for help in a number of tasks. These may include (but are not limited to) making reservations at restaurants and other venues, re-booking a missed or cancelled flight, arranging travel insurance coverage, or finding a cheap hotel.
Concierge services are usually accessible via a dedicated phone number. Most concierge services are offered free of charge to the cardmember, but the cardmember is liable for any and all costs arising from bookings, purchases or transactions agreed upon.