A PayNow Proxy is a personal identifier that you can link to your bank account.
Existing customers with PayNow participating banks’ current/savings accounts can link the following proxies to their bank account:
- NRIC or FIN number;
- A mobile number (local or foreign) that you have registered with your bank.
You can only register your bank-registered NRIC/FIN number and mobile number as PayNow Proxies, so please be sure to update your details with your bank.
Can I link both my proxies to the same bank account?
Yes, you may link both Proxies (NRIC/FIN and mobile number) to the same bank account.
Can I link the same Proxy with another bank?
No. If you have already linked your Proxy to one bank account and wish to register the same Proxy with another bank, you will need to first de-register the Proxy from the first account before you can register it with another bank.
What should I do if I want to update my mobile number Proxy for PayNow?
If you have recently changed your mobile number, you should first update your new mobile number with the bank. You can do so via online banking, your bank's iBanking app, or by visiting a bank branch.
Once you have updated your mobile number with the bank, your old mobile number will automatically be de-registered from PayNow. An SMS notification will be sent to the old mobile number, to confirm the de-registration.
You can then register your new mobile number as a PayNow Proxy via online banking, your bank's iBanking app.
Your previous number will be de-linked from your bank account. You can then link your new mobile number to your bank account.
I am trying to register my mobile number for PayNow, but it shows that the number has already been registered with another bank. What should I do?
This might be because you have already registered that mobile number as a PayNow Proxy with another bank, in which case you will first need to de-register your Proxy from the other bank.
Please note that you cannot register the same mobile number as a PayNow Proxy with 2 different banks.
However, if you have never registered your mobile number as a PayNow Proxy with another bank, such a scenario might arise if you are using a recycled mobile number that used to belong to someone else.
Please contact your bank or visit your bank’s branch to report and seek their help in resolving this issue.
What if someone else attempts to register my mobile number as a PayNow Proxy?
Please note that only bank-registered mobile numbers can be registered as PayNow Proxies i.e. you will not be able to type in any mobile number you want to register.
Your PayNow Proxy mobile number will be extracted from the bank's internal database, based on the mobile registered with the bank. It is therefore important that you provide us with your updated contact particulars, including your email address, so that we can reach you to resolve any matters related to PayNow.
As an additional control, when a mobile number is being registered as a PayNow Proxy, an SMS-OTP will be sent to that mobile number to verify that the registrant is indeed the rightful owner of the mobile number.