I missed the collection period to collect my reward and I did not arrange for another collection date before the last day of my collection period, what happens now?

Please note that physical SingSaver rewards (e.g, cash, physical vouchers, or items) that are not claimed within the stipulated collection timing will be forfeited without exception.

We advise for recipients who are not available during the stipulated collection period to authorise someone to collect the reward on their behalf.

In the event that you are unable to collect or authorise anyone to collect the reward within the pre-defined collection timeframe, you must email us at [e-mail] to arrange for a new collection period within the stipulated collection period/ before the last date of the collection period, and unless you have received email confirmation from SingSaver on the new collection date, the original collection timing shall still apply.