How long does it take for my gift to be fulfilled?

Here's a guide to SingSaver's gift redemption process to help you understand how we fulfil gift redemptions.

Once you have met the eligibility criteria for a promotion, it may take up to 90 to 120 days for gifts to be fulfilled. 

In order to begin the fulfilment process, we need to receive the eligibility confirmation report from the bank. It takes considerable time to do this because:

• To qualify, you have to complete the eligibility criteria (like activating your credit card or making an eligible spend).
• Considering the large volume, we only receive these reports in periodic batches.

Here are the statuses of our banks' credit card promotions from the last 6 months in order to better understand where we are in the fulfilment journey:

1. Please refer to the table below for Citibank & Standard Chartered Bank
2. For other banks (AMEX, HSBC, Maybank, etc), please contact our Customer Service Team here. 

You can also view & monitor your live statuses here.

Citibank

For applications from 28 June 2021 -  31 December 2022, a “Qualifying Spend” of a minimum of $500 is required within 30 days from your card approval date. This spend can be accumulative and does not have to be in a single receipt.

CITI Gift Redemption Process
Step 1	Step 2			Step 3		Step 4
Application Period	Redemption Form Completion Date	Card Approval Date	Physical Card Activation / Qualifying Spend Date	Bank Report Status (% Received)	Date Bank Report Received	SingSaver Gift Status	Expected Fulfilment Completion Date
1 to 31 Jul 2022	By 14 Aug 2022	30 Aug 2022	Jul to Sep 2022	96.50%	25 Aug 2022	Processing	1 Nov 2022 to 31 Jan 2023
1 to 31 Aug 2022	By 14 Sep 2022	30 Sep 2022	Aug to Oct 2022	97%	22 Sep 2022	Processing	1 Dec 2022 to 28 Feb 2023
1 to 30 Sep 2022	By 14 Oct 2022	31 Oct 2022	Sep to Nov 2022	96.50%	27 Oct 2022	Processing	1 Jan to 31 Mar 2023
1 to 30 Oct 2022	By 14 Nov 2022	30 Nov 2022	Oct to Dec 2022	98%	14 Dec 2022	Processing	1 Feb to 30 Apr 2023
1 to 30 Nov 2022	By 14 Dec 2022	31 Dec 2022	Nov 2022 to Jan 2023	97.50%	28 Dec 2022	Processing	1 Mar to 31 May 2023
1 to 31 Dec 2022	By 14 Jan 2023	31 Jan 2023	Dec 2022 to Feb 2023	97%	15 Jan 2023	Processing	1 Apr to 30 Jun 2023
1 to 31 Jan 2023	By 14 Feb 2023	28 Feb 2023	Jan to Mar 2023	98%	15 Feb 2023	Processing	1 May to 31 Jul 2023
1 to 28 Feb 2023	By 14 Mar	31 Mar 2023	Feb to Apr 2023	70%	30 Mar 2023	Processing	1 Jun to 31 Aug 2023

Standard Chartered

August:
For applications from 11 August - 4 September, your card has to be activated and a “Qualifying Spend” of $350 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 18 October 2022 is required. This spend can be accumulative and does not have to be in a single receipt.

September:
For applications from 5 September - 2 October 2022, your card has to be activated and a “Qualifying Spend” of $500 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 16 November 2022 is required. This spend can be accumulative and does not have to be in a single receipt.

October:
For applications from 3 October - 31 October 2022, your card has to be activated and a “Qualifying Spend” of $500 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 15 December 2022 is required. This spend can be accumulative and does not have to be in a single receipt.

November:
For applications from 1 November  - 30 November 2022, your card has to be activated and a “Qualifying Spend” of $500 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 15 January 2023 is required. This spend can be accumulative and does not have to be in a single receipt.

December: 

For applications from 1 December  - 31 December 2022, your card has to be activated and a “Qualifying Spend” of $500 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 15 February 2023 is required. This spend can be accumulative and does not have to be in a single receipt.

SCB Gift Redemption Process
Step 1	Step 2			Step 3		Step 4
Application Period	Redemption Form Completion Date	Card Approval Date	Physical Card Activation / Qualifying Spend Date	Bank Report Status (% Received)	Date Bank Report Received	SingSaver Gift Status	Expected Fulfilment Completion Date
1 to 31 Aug 2022	By 14 Sep 2022	30 Sep 2022	Aug to Oct 2022	15%	26 Oct 2022	Processing	1 Dec 2022 to 28 Feb 2023
1 to 30 Sep 2022	By 14 Oct 2022	31 Oct 2022	Sep to Nov 2022	95%	16 Nov 2022	Processing	1 Jan to 31 Mar 2023
1 to 31 Oct 2022	By 14 Nov 2022	30 Nov 2022	Oct to Dec 2022	94%	15 Dec 2022	Processing	1 Feb - 30 Apr 2023
1 to 30 Nov 2022	By 14 Dec 2022	31 Dec 2022	Nov 2022 to Jan 2023	97%	20 Jan 2023	Processing	1 Mar - 31 May 2023
1 to 31 Dec 2022	By 14 Jan 2023	31 Jan 2023	Dec 2022 to feb 2023	80%	21 Feb 2023	Processing	1 Apr - 30 Jun 2023
1 to 31 Jan 2023	By 14 Feb 2023	28 Feb 2023	Jan to Mar 2023	35%	31 Mar 2023	Processing	1 May - 31 Jul 2023
1 to 28 Feb 2023	By 14 Mar 2023	31 Mar 2023	Feb to Apr 2023			Awaiting Bank Report	1 Jun - 31 Aug 2023