Here's a guide to SingSaver's gift redemption process to help you understand how we fulfil gift redemptions.
Once you have met the eligibility criteria for a promotion, it may take up to 60 to 120 days for gifts to be fulfilled.
In order to begin the fulfilment process, we need to receive the eligibility confirmation report from the bank. It takes considerable time to do this because:
- To qualify, you have to complete the eligibility criteria (like activating your credit card or making an eligible spend).
- Considering the large volume, we only receive these reports in periodic batches.
Here are the statuses of our banks' credit card promotions from the last 6 months in order to better understand where we are in the fulfilment journey as per the table below.
You can also view & monitor your live statuses here.
Step 1 |
Step 2 |
Step 3 |
Step 4 |
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Application Period |
Redemption Form Completion Date |
Card Approval Date |
Physical Card Activation / Qualifying Spend Date |
Date Bank Report Received |
SingSaver Gift Status |
Expected Fulfilment Completion Date |
1 to 28 Feb 2023 | By 14 Mar 2023 | 31 Mar 2023 | Feb to Apr 2023 | 30 Mar 2023 | Completed | 1 Jun to 31 Aug 2023 |
1 to 31 Mar 2023 | By 14 Apr 2023 | 30 Apr 2023 | Mar to May 2023 | 22 Apr 2023 | Processing | 1 Jul to 30 Sep 2023 |
1 to 30 Apr 2023 | By 14 May 2023 | 31 May 2023 | Apr to Jun 2023 | 27 May 2023 | Processing | 1 Aug to 31 Oct 2023 |
1 to 30 May 2023 | By 14 Jun 2023 | 30 Jun 2023 | May to Jul 2023 | 14 Jun 2023 | Processing | 1 Sep to 30 Nov 2023 |
1 to 30 Jun 2023 | By 14 Jul 2023 | 31 Jul 2023 | Jun to Aug 2023 | 28 Jul 2023 | Pending | 1 Oct to 31 Dec 2023 |
1 to 31 Jul 2023 | By 14 Aug 2023 | 31 Aug 2023 | Jul to Sep 2023 | 15 Aug 2023 | Pending | 1 Nov 2023 to 30 Jan 2024 |
1 to 31 Aug 2023 | By 14 Sep 2023 | 28 Sep 2023 | Aug to Oct 2023 | 15 Sep 2023 | Pending | 1 Dec 2023 to 31 Feb 2023 |
There may be variances in the timeline for fulfillment depending on the circumstances.
Comments
1 comment
i havent receive my redaption letter , please send me again
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