Here's a guide to SingSaver's gift redemption process to help you understand how we fulfil gift redemptions.
Once you have met the eligibility criteria for a promotion, it may take up to 60 to 120 days for gifts to be fulfilled.
In order to begin the fulfilment process, we need to receive the eligibility confirmation report from the bank. It takes considerable time to do this because:
- To qualify, you have to complete the eligibility criteria (like activating your credit card or making an eligible spend).
- Considering the large volume, we only receive these reports in periodic batches.
Here are the statuses of our banks' credit card promotions from the last 6 months in order to better understand where we are in the fulfilment journey as per the table below.
|
Step 1 |
Step 2 |
Step 3 |
Step 4 |
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|
Application Period |
Redemption Form Completion Date |
Card Approval Date |
Physical Card Activation / Qualifying Spend Date |
Date Bank Report Received |
SingSaver Gift Status |
Expected Fulfilment Completion Date |
| 1 to 30 Sep 2023 | By 14 Oct 2023 | 31 Oct 2023 | Sep to Nov 2023 | 27 Oct 2023 | Completed | 1 Jan to 31 Mar 2024 |
| 1 to 30 Oct 2023 | By 14 Nov 2023 | 30 Nov 2023 | Oct to Dec 2023 | 14 Nov 2023 | Processing | 1 Feb to 30 Apr 2024 |
| 1 to 30 Nov 2023 | By 14 Dec 2023 | 31 Dec 2023 | Nov 2023 to Jan 2024 | 28 Dec 2023 | Processing | 1 Mar to 31 May 2024 |
| 1 to 31 Dec 2023 | By 14 Jan 2024 | 31 Jan 2024 | Dec 2023 to Feb 2024 | 15 Jan 2024 | Pending | 1 Apr to 30 Jun 2024 |
| 1 to 31 Jan 2024 | By 14 Feb 2024 | 29 Feb 2024 | Jan to Mar 2024 | 17 Feb 2024 | Pending | 1 May to 31 Jul 2024 |
| 1 to 29 Feb 2024 | By 14 Mar 2024 | 30 Apr 2024 | Feb to Apr 2024 | 25 Mar 2024 | Pending | 1 Jun to 31 Aug 2024 |
| 1 to 31 Mar 2024 | By 14 Apr 2024 | 31 May 2024 | Mar to May 2024 | 22 Apr 2024 | Pending | 1 Jul to 30 Sep 2024 |
| 1 to 30 Apr 2024 | By 14 May 2024 | 30 Jun 2024 | Apr to Jun 2024 | Pending | Pending | 1 Aug to 31 Oct 2024 |
| 1 to 31 May 2024 | By 14 June 2024 | 31 Jul 2024 | May to Jul 2024 | Pending | Pending | 1 Oct to 30 Nov 2024 |
There may be variances in the timeline for fulfillment depending on the circumstances.
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