How long does it take for my gift to be fulfilled?

Here's a guide to SingSaver's gift redemption process to help you understand how we fulfil gift redemptions.

Once you have met the eligibility criteria for a promotion, it may take up to 90 to 120 days for gifts to be fulfilled. 

In order to begin the fulfilment process, we need to receive the eligibility confirmation report from the bank. It takes considerable time to do this because:

• To qualify, you have to complete the eligibility criteria (like activating your credit card or making an eligible spend).
• Considering the large volume, we only receive these reports in periodic batches.

Here are the statuses of our banks' credit card promotions from the last 6 months in order to better understand where we are in the fulfilment journey:

1. Please refer to the table below for Citibank & Standard Chartered Bank
2. For other banks (AMEX, HSBC, Maybank, etc), please contact our Customer Service Team here. 

You can also view & monitor your live statuses here.

Citibank

For applications from 28 June 2021 -  30 November 2022, a “Qualifying Spend” of a minimum of $500 is required within 30 days from your card approval date. This spend can be accumulative and does not have to be in a single receipt.

CITI Gift Redemption Process
Step 1	Step 2			Step 3		Step 4
Application Period	Redemption Form Completion Date	Card Approval Date	Physical Card Activation / Qualifying Spend Date	Bank Report Status (% Received)	Date Bank Report Received	SingSaver Gift Status	Expected Fulfilment Completion Date
1 to 28 Feb 2022	By 14 Mar 2022	By 31 Mar 2022	Feb to Apr 2022	98.88%	28 Mar 2022	Processing	1 Jun to 31 Aug 2022
1 to 31 Mar 2022	By 14 Apr 2022	30 Apr 2022	Mar to May 2022	82.50%	30 Apr 2022	Processing	1 Jul to 3 Sep 2022
1 to 30 Apr 2022	By 14 May 2022	31 May 2022	Apr to Jun 2022	67.33%	27 May 2022	Processing	1 Aug to 31 Oct 2022
1 to 31 May 2022	By 14 Jun 2022	30 Jun 2022	May to Jul 2022	30.50%	25 Jun 2022	Processing	1 Sep to 31 Nov 2022
1 to 30 Jun 2022	By 14 Jul 2022	30 Jul 2022	Jun to Aug 2022			Awaiting Bank Report	1 Oct to 31 Dec 2022

Standard Chartered

June:
For applications from 1 June - 30 June 2022, your card has to be activated and a “Qualifying Spend” of $350 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 14 August 2022 is required. This spend can be accumulative and does not have to be in a single receipt.

July:
For applications from 1 July - 31 July 2022, your card has to be activated and a “Qualifying Spend” of $350 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 14 September 2022 is required. This spend can be accumulative and does not have to be in a single receipt.

August:
For applications from 11 August - 4 September, your card has to be activated and a “Qualifying Spend” of $350 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 18 October 2022 is required. This spend can be accumulative and does not have to be in a single receipt.

September:
For applications from 5 September - 2 October 2022, your card has to be activated and a “Qualifying Spend” of $500 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 16 November 2022 is required. This spend can be accumulative and does not have to be in a single receipt.

October:
For applications from 3 October - 31 October 2022, your card has to be activated and a “Qualifying Spend” of $500 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 15 December 2022 is required. This spend can be accumulative and does not have to be in a single receipt.

November:
For applications from 1 November  - 30 November 2022, your card has to be activated and a “Qualifying Spend” of $500 (on either the physical or digital version of the Credit Card) within a 30-day period from the account opening date and in any event no later than 15 January 2023 is required. This spend can be accumulative and does not have to be in a single receipt.

SCB Gift Redemption Process
Step 1	Step 2			Step 3		Step 4
Application Period	Redemption Form Completion Date	Card Approval Date	Physical Card Activation / Qualifying Spend Date	Bank Report Status (% Received)	Date Bank Report Received	SingSaver Gift Status	Expected Fulfilment Completion Date
1 to 28 Feb 2022	By 14 Mar 2022	By 31 Mar 2022	Feb to Apr 2022	95.73%	20 Apr 2022	Processing	1 Jun to 31 Aug 2022
1 to 31 Mar 2022	By 14 Apr 2022	30 Apr 2022	Mar to May 2022	78.99%	25 May 2022	Processing	1 Jul to 30 Sep 2022
1 to 30 Apr 2022	By 14 May 2022	31 May 2022	Apr to Jun 2022	50.60%	27 Jun 2022	Processing	1 Aug to 31 Oct 2022
1 to 31 May 2022	By 14 Jun 2022	30 Jun 2022	May to Jul 2022	10.22%	23 Jul 2022	Processing	1 Sep to 30 Nov 2022
1 to 30 Jun 2022	By 14 Jul 2022	30 Jul 2022	Jun to Aug 2022			Awaiting Bank Report	1 Oct to 31 Dec 2022