How long does it take for my gift to be fulfilled?

Here's a guide to SingSaver's gift redemption process to help you understand how we fulfil gift redemptions.

Once you have met the eligibility criteria for a promotion, it may take up to 60 to 120 days for gifts to be fulfilled. 

In order to begin the fulfilment process, we need to receive the eligibility confirmation report from the bank. It takes considerable time to do this because:

• To qualify, you have to complete the eligibility criteria (like activating your credit card or making an eligible spend).
• Considering the large volume, we only receive these reports in periodic batches.

Here are the statuses of our banks' credit card promotions from the last 6 months in order to better understand where we are in the fulfilment journey as per the table below. 

You can also view & monitor your live statuses here.

Step 1	Step 2			Step 3	Step 4
Application Period	Redemption Form Completion Date	Card Approval Date	Physical Card Activation / Qualifying Spend Date	Date Bank Report Received	SingSaver Gift Status	Expected Fulfilment Completion Date
1 to 28 Feb 2023	By 14 Mar 2023	31 Mar 2023	Feb to Apr 2023	30 Mar 2023	Completed	1 Jun to 31 Aug 2023
1 to 31 Mar 2023	By 14 Apr 2023	30 Apr 2023	Mar to May 2023	22 Apr 2023	Processing	1 Jul to 30 Sep 2023
1 to 30 Apr 2023	By 14 May 2023	31 May 2023	Apr to Jun 2023	27 May 2023	Processing	1 Aug to 31 Oct 2023
1 to 30 May 2023	By 14 Jun 2023	30 Jun 2023	May to Jul 2023	14 Jun 2023	Processing	1 Sep to 30 Nov 2023
1 to 30 Jun 2023	By 14 Jul 2023	31 Jul 2023	Jun to Aug 2023	28 Jul 2023	Pending	1 Oct to 31 Dec 2023
1 to 31 Jul 2023	By 14 Aug 2023	31 Aug 2023	Jul to Sep 2023	15 Aug 2023	Pending	1 Nov 2023 to 30 Jan 2024
1 to 31 Aug 2023	By 14 Sep 2023	28 Sep 2023	Aug to Oct 2023	15 Sep 2023	Pending	1 Dec 2023 to 31 Feb 2023

There may be variances in the timeline for fulfillment depending on the circumstances.