If you'd like to hear real-time feedback from other customers, this is a safe page for you. We will update this article monthly with feedback from Zendesk's customer satisfaction survey.
Survey from October 2022:
Singsaver was a great help! They understood my concern and went out of their way to help resolve my case. Thank you so much for your good customer support. Keep it up!
SingSaver reply has made me feel at least somebody is attending to my request.
Reward was received quite long since my application, thus was a bit anxious. But well, reward was ultimately received and can close case.
I'm pleased with the quality of support received. Initially I thought I was going to be unqualified for my reward but SingSaver helped resolve the matter swiftly and I was able to proceed with my application. Thank you!
They went the extra mile to provide a 5-star service. SingSaver addressed my feedback in a calm manner and the icing on top of the cake was I got what I requested. Regardless of the outcome, SingSaver has wowed me with patience and good customer service.
Query was being answered to the max with fulll explanation and details in order. Super like
Respond within 3 working day, which not all services can do that. Much appreciated
Response and solution given was succinct and clear
Thank you very much for follow up with bank with a detail reply.
Thanks, it has restored my confidence in SingSaver
Very prompt response regards to customer claim progress, greatly appreciated the facilitation for my redemption.
Went the extra mile to investigate my case
Even though I felt that the reply could be faster, I appreciate that the reply provided all the information that I required. Thank you.
Finally, the issue had been resolved. thank you for the help to liase with vendor to solve the issue.
good service provided because they help me to extend my redemption due to missing email
Helpful and manage to Follow up and resolve issues on timely … excellent customer service
- Teo chin Ming