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Knowledge Base
General Questions
- How does SingSaver select the eligible applicants for promotions with a fastest fingers first (e.g. first XX) mechanics?
- SingSaver's Rewards Redemption Process
- I did not receive the rewards redemption form, what should I do?
- How to find my Application Reference Number?
- How to find my Insurance Policy Number?
- Why does my Application Reference Number or Policy Number matter?
Rewards Eligibilty
- How do I know if I am eligible for the Reward?
- I’ve applied for a credit card/ product via SingSaver, and received it. When will I get my SingSaver rewards?
- What is an Application Reference or Policy Number, and where can I retrieve it?
- How can I check if I successfully completed the Rewards Redemption Form?
- I applied for a credit card/personal loan/ insurance product on SingSaver. What is the best way to check my application status?
- I am approved for my card/ product, but I forgot to complete the Rewards Redemption Form, and/or I’ve also lost my Application Reference Number
Rewards Collection & Use
- How do I receive my gifts?
- I have received an email asking me to collect my SingSaver Reward from the Redemption Centre but I am not available during that period, can I arrange for someone else to collect the Reward on my behalf?
- I missed the collection period to collect my reward and I did not arrange for another collection date before the last day of my collection period, what happens now?
- Can you mail me my physical rewards?
- I forgot to use my e-vouchers (Grab / Qoo10 etc.) and they have expired, can you re-issue them?
- I forgot to use my e-vouchers (Grab / Qoo10 etc.) and they are about to expire, can you extend their expiry/ validity date?
Credit Cards
- Are online shopping credit card offers only applicable to designated online merchants?
- How to Get Online Shopping rewards
- How Do Online Shopping Credit Cards Work?
- What is an Online Shopping Credit Card?
- How can I use my credit card rewards?
- Tiered Versus Flat Rewards
Personal Loans
- How do you pay back a line of credit?
- What is the total credit line?
- What is the difference between the loan and a line of credit?
- What is a Credit Line and how does it work?
- Can i get a debt consolidation loan from my bank?
- How does debt consolidation loan affect my credit score?
Travel Insurance
- Can I Buy Travel Insurance Once I’m Overseas?
- How Do I Make a Claim in the Case of a Flight Delay or Cancellation?
- Does Travel Insurance Cover Mobile Phone Loss or Loss of Personal Items?
- When and How do I Buy Travel Insurance Coverage?
- How do I Compare Travel Insurance Policies?
- Types of Travel Insurance
Savings Accounts
- What’s the difference between a savings account and a current account?
- How much interest can I earn with a savings account?
- What documents do I need when applying for an account?
- How do I apply for a savings account?
- Is an ATM card available with my savings account?
- How do I choose the best savings account for me?