Here's a guide to SingSaver's gift redemption process to help you understand how we fulfil gift redemptions.
Once you have met the eligibility criteria for a promotion, it may take up to 60 to 120 days for gifts to be fulfilled.
In order to begin the fulfilment process, we need to receive the eligibility confirmation report from the bank. It takes considerable time to do this because:
- To qualify, you have to complete the eligibility criteria (like activating your credit card or making an eligible spend).
- Considering the large volume, we only receive these reports in periodic batches.
Here are the statuses of our banks' credit card promotions from the last 6 months in order to better understand where we are in the fulfilment journey as per the table below.
You can also view & monitor your live statuses here.
Step 1 |
Step 2 |
Step 3 |
Step 4 |
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Application Period |
Redemption Form Completion Date |
Card Approval Date |
Physical Card Activation / Qualifying Spend Date |
Date Bank Report Received |
SingSaver Gift Status |
Expected Fulfilment Completion Date |
1 to 28 Jul 2023 | By 14 Aug 2023 | 31 Aug 2023 | Jul to Sep 2023 | 15 Aug 2023 | Completed | 1 Nov 2023 to 31 Jan 2024 |
1 to 31 Aug 2023 | By 14 Sep 2023 | 30 Sep 2023 | Aug to Oct 2023 | 22 Sep 2023 | Processing | 1 Dec 2023 to 30 Feb 2024 |
1 to 30 Sep 2023 | By 14 Oct 2023 | 31 Oct 2023 | Sep to Nov 2023 | 27 Oct 2023 | Processing | 1 Jan to 31 Mar 2024 |
1 to 30 Oct 2023 | By 14 Nov 2023 | 30 Nov 2023 | Oct to Dec 2023 | 14 Nov 2023 | Processing | 1 Feb to 30 Apr 2024 |
1 to 30 Nov 2023 | By 14 Dec 2023 | 31 Dec 2023 | Nov 2023 to Jan 2024 | 28 Dec 2023 | Pending | 1 Mar to 31 May 2024 |
1 to 31 Dec 2023 | By 14 Jan 2024 | 31 Jan 2024 | Dec 2023 to Feb 2024 | 15 Jan 2023 | Pending | 1 Apr 2023 to 30 Jun 2024 |
There may be variances in the timeline for fulfillment depending on the circumstances.
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