Applying for a Product on SingSaver
In total this online journey will take approximately 5-10 minutes from the moment you login/sign up to the moment you submit your rewards claim. This can vary from provider to provider.
Redeeming the Reward with SingSaver
The duration of the reward application process can vary depending on various factors such as the type of reward, the validation of the provided information, the processing time for the provider, and the time taken to procure the reward at a given time. Generally, it takes around 90 - 120 days to process a reward application from the time it's received if you are a successful applicant.
Here's a guide to SingSaver's gift redemption process to help you understand how we fulfill gift redemptions.
In order to begin the fulfillment process, we need to receive the eligibility confirmation report from the bank. It takes considerable time to do this because:
To qualify, you have to complete the eligibility criteria (like activating your credit card or making an eligible spend). Considering the large volume, we only receive these reports in periodic batches.
Please check these details if it's been more than 120 days:
- Verify that you've applied for the promotion according to the terms and conditions.
- Make sure you've applied through SingSaver. The last click you made before landing on the start application form should have been a SingSaver channel, either on the website or via an advertisement.
- Complete all the steps according to the timelines.
- Make sure you apply within the promotion period
- The reward submission form must be submitted within 14 days of card application
- Card approvals and payments must be made by the T&C deadlines stated in the T&C.
- Ensure that no cancellations have occurred before the gift can be collected
- You must activate your credit card or spend a minimum amount within one month after approval, depending on the promotion's terms.
- Make sure the application reference number/policy number is entered correctly.
- Please check your spam, promotions, or junk folders. Our email may have been categorized wrongly.
Please note that this is an estimated time frame and the actual process could be quicker or take a bit longer. We always strive to complete the process as quickly as possible. If there are any unexpected delays, our team will notify you via email or phone.
We appreciate your patience and understanding during this process, and rest assured, we are doing our best to handle your application swiftly and efficiently. If you have any further questions or need assistance during your application process, please feel free to contact our customer support team at info@singsaver.com.sg.
If you have done all of the above and your question remains unanswered, please drop us an email with your application details below to info@singsaver.com.sg:
Product applied for:
Email used for product application:
Application Reference Number:
Date Applied for product:
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